About — Telegynx Digitals
About Telegynx Digitals

A remote staffing agency built on reliability, not just referrals.

Founded in June 2020, Telegynx Digitals has grown from a single freelance placement on Upwork into a full staffing partner for U.S.-based businesses that need trained, managed, and dependable people behind their customer experience.

Who We Are

Built through real client work, not a directory listing

Telegynx Digitals provides trained sales, customer support, retention, appointment-setting, and virtual assistance professionals to growing businesses — particularly U.S.-based e-commerce, health & wellness, and home service companies. We're not a marketplace profile; we're an agency with real operational infrastructure, oversight, and accountability behind every placement.

Serving businesses and campaigns since June 2020
Experience with U.S.-based customers and businesses
E-commerce and health & wellness experience
Customer support and retention campaigns
Inbound and outbound sales
Abandoned cart recovery
Appointment setting and lead follow-up
Administrative and virtual assistant support
Home service customer support and dispatch roles
Leadership

Meet the Founder

Lyka Benedictos, Founder & Agency Lead
Lyka Benedictos
Founder & Agency Lead, Telegynx Digitals

Lyka started Telegynx Digitals in June 2020 through the Upwork platform, with a focus on providing businesses with reliable, skilled, and professionally supported remote talent. With hands-on experience in sales, customer support, e-commerce operations, and team management, she oversees the agency's operations and helps ensure that clients receive dependable support aligned with their business needs.

"Our goal is simple: to provide reliable people, consistent support, and a level of accountability that allows our clients to focus on growing their business."
What Makes Telegynx Different

More than a VA. A support system.

Clients gain agency-level support, not just an individual placement.

✓

Trained and screened talent

✓

Agency oversight and management

✓

Reliable communication and accountability

✓

Backup and replacement support when needed

✓

Flexible staffing based on campaign requirements

✓

Experience supporting U.S.-based businesses

✓

Ability to add representatives as a campaign grows

✓

Reduced day-to-day staffing burden for the client

"We're not just providing a VA. We're providing a support system."
Our Values

What guides how we work

01

Reliability

We show up, communicate clearly, and follow through on the work we commit to.

02

Accountability

We take ownership of the responsibilities entrusted to our team.

03

Integrity

We respect our clients, their customers, their businesses, and their confidential information.

04

Excellence

We continuously improve our people, processes, and service to deliver better support.

What We Stand For

Our Vision & Mission

Vision

To provide outstanding service to clients worldwide not only by meeting but also exceeding client expectations, while giving other freelancers the opportunity to shine in their line of career.

Mission

To become one of the most trusted agencies in the freelancing industry, going beyond expectations with our commitment to excellence, flexibility, and integrity.

Recognition

Awards & Recognition

Golden Globe Annual Awards for Business Excellence 2026 certificate

Golden Globe Annual Awards for Business Excellence 2026

Nominated as Best Reliable Contact Center Company (Bulacan Awards), presented by the Golden Globe Annual Awards Council.

Asia's Business of the Year Excellence Award 2024 certificate

Asia's Business of the Year Excellence Award (2024)

Best Upwork-Based Project — Online Outsourcing & Freelancing Agency, from Asia's Man & Woman of the Year Excellence Awards.

ELITE Business and Leadership Awards 2025 certificate

ELITE™ Business & Leadership Awards (2025)

13th ELITE™ Business and Leadership Awards — Premier Home and Office-Based Professional Virtual Assistance and Social Media Management Provider, National Awards.

Singapore Best Brand and Leadership Awards, Seal of Asia's Best Company 2025 certificate

Singapore Best Brand & Leadership Awards (2025)

Best Trusted Outsourcing Agency of the Year — Seal of Asia's Best Company 2025.

Our People

Meet the Team

The trained professionals behind every Telegynx placement.

Anna Belena, Inbound & Outbound Sales and Retention Specialist
Anna Belena
Inbound & Outbound Sales and Retention Specialist
Anne Dayao, Executive Operations Assistant
Anne Dayao
Executive Operations Assistant
Carl Jordan Santos, Inbound & Outbound Sales and Retention Specialist
Carl Jordan Santos
Inbound & Outbound Sales and Retention Specialist
Cassy Bojocan, Outbound Sales Specialist
Cassy Bojocan
Outbound Sales Specialist
Charity Manlong, Outbound Sales Specialist
Charity Manlong
Outbound Sales Specialist
Chester Timothy Galvez, Administrative Virtual Assistant
Chester Timothy Galvez
Administrative Virtual Assistant
Criselda Roxas, Inbound & Outbound Sales and Retention Specialist
Criselda Roxas
Inbound & Outbound Sales and Retention Specialist
Cyrus De Guzman, Inbound and Outbound Sales and Retention Specialist
Cyrus De Guzman
Inbound and Outbound Sales and Retention Specialist
Dan Cachero, Inbound & Outbound Sales and Retention Specialist
Dan Cachero
Inbound & Outbound Sales and Retention Specialist
Ekia Mae Vergara, Outbound Sales Specialist
Ekia Mae Vergara
Outbound Sales Specialist
Ella Alteza, E-commerce Email Support Specialist
Ella Alteza
E-commerce Email Support Specialist
Ella Cruz, Social Media Marketing Specialist
Ella Cruz
Social Media Marketing Specialist
Fredrick Corpuz, Inbound & Outbound Sales and Retention Specialist
Fredrick Corpuz
Inbound & Outbound Sales and Retention Specialist
Gledette Cruz, Food Services Manager
Gledette Cruz
Food Services Manager
Jelica Batta, Sales Development Representative (SDR)
Jelica Batta
Sales Development Representative (SDR)
JGaudette Nolasco, Inbound & Outbound Sales and Retention Specialist
JGaudette Nolasco
Inbound & Outbound Sales and Retention Specialist
Jhoncis Sta Ana DeCastro, Inbound & Outbound Sales and Retention Specialist
Jhoncis Sta Ana DeCastro
Inbound & Outbound Sales and Retention Specialist
John Paul Alibio, Inbound & Outbound Sales and Retention Specialist
John Paul Alibio
Inbound & Outbound Sales and Retention Specialist
Jonathan Aguirre, Inbound & Outbound Sales and Retention Specialist
Jonathan Aguirre
Inbound & Outbound Sales and Retention Specialist
Justin Mark Balbedina, General Virtual Assistant
Justin Mark Balbedina
General Virtual Assistant
Kiel Ignacio, Inbound Sales Specialist
Kiel Ignacio
Inbound Sales Specialist
Lyn Chris A. Dianito, LPT, Administrative Virtual Assistant
Lyn Chris A. Dianito, LPT
Administrative Virtual Assistant
Ma. Angelita Sacdalan, Inbound & Outbound Sales and Retention Specialist
Ma. Angelita Sacdalan
Inbound & Outbound Sales and Retention Specialist
Marie Nicole Cajanding, Client Account Specialist
Marie Nicole Cajanding
Client Account Specialist
Mary Ann Sapilan, Inbound & Outbound Sales and Retention Specialist
Mary Ann Sapilan
Inbound & Outbound Sales and Retention Specialist
Regie Novesteras, Inbound & Outbound Sales and Retention Specialist
Regie Novesteras
Inbound & Outbound Sales and Retention Specialist
Rick Austria, Inbound & Outbound Sales and Retention Specialist
Rick Austria
Inbound & Outbound Sales and Retention Specialist
Romnick Mendoza, Outbound Sales Specialist
Romnick Mendoza
Outbound Sales Specialist
Rose Dela Cruz, Sales Development Representative (SDR)
Rose Dela Cruz
Sales Development Representative (SDR)
Shaina Cruz, Inbound Outbound Sales and Retention Specialist
Shaina Cruz
Inbound Outbound Sales and Retention Specialist
Thea Versoza, E-commerce Email Support Specialist
Thea Versoza
E-commerce Email Support Specialist
Weinard Cruz, E-commerce Email Support Specialist
Weinard Cruz
E-commerce Email Support Specialist
Our History

From a single Upwork contract to a full agency

June 2020

Telegynx started through Upwork

What began as a freelancing operation started building real client relationships and campaign experience.

2021–2022

Built experience across service lines

Supporting businesses through sales, customer service, virtual assistance, and administrative work.

2023

Expanded into dedicated campaign support

Grew from individual placements into team-based support for ongoing client campaigns.

2024–2025

Developed agency-level infrastructure

Built out staffing, oversight, and replacement capabilities to support clients reliably at scale.

Today

Supporting businesses across industries

Continuing to support U.S.-based and international businesses with trained, managed remote talent.

Client Trust

We respect client confidentiality

Many of our client relationships are covered by confidentiality agreements, so specific client names, logos, and campaign details may not be publicly disclosed. Additional references may be available upon request, where permitted.

Let's build your support team.

Talk to Telegynx about your staffing needs.

Request a Consultation